Don’t use Waterstones.com

February 9th, 2009 3 Comments

Hi Waterstones employee,

I used your website to order a book yesterday, and I probably won’t be using it again.

Here’s why:

If there’s one good thing about your site then it’s that I could cancel my order easily. The other would be that it looks pretty. But that doesn’t help you much when I’ve just ordered at Play.com and vowed never to return to your side. And I’ll probably moan about it to my friends as well because a) How can such a large book chain fail so badly at selling books b) I’m a vindictive bastard.

And now I’ve spent over 45 minutes writing this email. Brilliant. I hope you appreciate this.

Regards,

Stu


3 Comments

Comments

3 Responses to “Don’t use Waterstones.com”

  1. Fergus Says:

    I like this letter.
    It’s really well set out and it makes its points both in order of importance and chronological sense.
    I also thought I better read it, because I imagine Waterstones employee probably didn’t? Even more, I definitely bet they didn’t give you a reply?

  2. Liz Says:

    Your letter made me laugh and smile a lot, mainly because you sound just like my fiance who is a web programmer and I often hear him ranting int he same fashion about crappily thought through web interfaces and the like. Excellent! And frankly Waterstones, you should just know better!

  3. Persicum » Blog Archive » Five Waterstones users who share my low opinion Says:

    [...] Don’t use Waterstones.com [...]

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